SHIPPING & DELIVERY
Due to the planned Royal Mail strikes there may be delays with your deliveries.
CWU members are taking national strike action in December 2022. We're sorry for the disruption this is likely to cause you.
Strike action on the following dates:
The CWU has formally notified Royal Mail they plan to call on their members who collect, sort and deliver parcels and letters to take national strike action on Friday 9 December, Sunday 11 December, Wednesday 14 December and Thursday 15 December 2022.
Here are a few things to consider while you wait for your order:
- We ship on business days, Monday - Friday, excluding national bank holidays.
- For all UK orders, we offer free standard delivery, which is usually sent via Royal Mail. This service normally delivers in 3-5 days, depending on location.
- Any orders placed on a Saturday, Sunday and after 2pm on a Friday will mean your order will be dispatched on Monday.
- As soon as your order is dispatched, you will receive a confirmation email with a tracking number.
ORDER TRACKINGWe rely on a global network of shipping partners (DPD, Parcelforce) as well as local postal services (Royal Mail, Evri) to get your order to your doorstep as soon as possible. As soon as your order is dispatched, you will receive a confirmation email with a tracking number.
UK SHIPPING COSTS
|Services||Delivery Schedule||Cost Per Shipment|
Royal Mail Standard
|3-5 working days, Monday - Saturday||Free|
STANDARD DELIVERYWe offer a free Royal Mail standard delivery for all orders. Orders will normally arrive between 3-5 working days. This applies only to mainland UK postal addresses.
TIMING OF ORDERSWe process orders in our warehouse from 9am to 2pm Monday to Friday. Therefore, if your order is placed on a bank holiday, after 2pm, late on a Friday or on the weekend, please expect a delay. Standard deliveries will normally arrive in 3-5 working days.
INTERNATIONAL ORDERSWe're sorry, but due to the high cost of customs duty and additional taxes, we currently do not offer international shipping.
BANK HOLIDAY DELIVERYOver national UK bank holidays, delivery will be delayed. Orders will be fulfilled on the next working day and will take 3-5 working days to be delivered.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns accepted in line with our returns policy